My name is Chris Garrett and I am writing this post in part to tell you that I have stepped in to run Performancing Ads as from October 1st, and partly to launch this (much needed) blog.
I want to start by apologizing for the problems that many you have been experiencing with Performancing Ads over the last month. We are all sorry for the confusion and interruption this will have caused.
My first priority coming in was to make sure you got any money owed to you. You should now have been paid, taking into account the “Minimum Payout Amount” you have set in your account.
Right now I am getting to grips with the system and learning how it works behind the scenes, with a view to finding solutions to improve it.
The next big job on my list is to better communication (hence this blog), along with clearer reporting and usability.
A big change that is coming is we are going to simplify the affiliate system. Many of the complaints I have been informed of were around what people were expecting to be paid and what they were actually paid once inactive referrals and duplicates were removed. We are going to move to a much simpler, and hopefully much more inviting system. I will talk about that in a future post.
As you would expect, I am getting a great deal of feedback for how to improve the service, and I am working through all the issues to try to understand them.
I know there might still be outstanding issues so please do get in touch if that is the case using the contact form
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